Customer Care

Our warranty program has you covered! At JC Jackson Homes, customer satisfaction is our top priority. We are committed to ensuring that you are completely satisfied with your new home. That's why every home we build comes with a 1-year complete Home Warranty, offering you peace of mind and confidence in your investment. We proudly provide you with a dedicated New Home Warranty Specialist who provides a 30-day and 11-month check in. JC Jackson Homes is here to support you every step of the way! Please complete the Warranty Request Form and our dedicated Warranty Administrator will contact you regarding your concerns.

Thumbnail: Customer Care

Warranty Request

Please use the form below to submit your warranty service request. We will contact you by phone or email once we receive your request. In case of emergency, please contact the appropriate vendor listed on your warranty magnet you received at your orientation.

Thanks for reaching out! Once you submit this form, our warranty team will review your request and be in touch. Please note that all items are evaluated under the terms of our Limited Warranty. Some issues may fall outside of warranty coverage or be considered regular homeowner maintenance. If we need more information or an inspection, we’ll contact you to coordinate next steps.